Product Availability
We endeavour to ensure that our website is kept up to date. However, we cannot guarantee item availability at the time of your order. If an item is not in stock or if there is any delay, we will notify you of this by email at the earliest.
Our aim is to process In stock orders same day on a working day. Orders placed, on weekends or during UK public holidays will be processed the next working day.
Delivery
To ensure you get safe delivery UK orders are despatched with Royal Mail using Recorded delivery as standard and Next Day Special Delivery if the next day option is selected.
You will be required to sign for the item as proof of receipt. If you are not available, a card will be dropped through your door stating how to get your parcel. All standard deliveries are 4-6 working days for delivery.
All deliveries outside of the UK are despatched with Royal Mail International Signed for Delivery.
Delivery Charges
UK (Including Channel Islands, Jersey, Guersney, Isle Of Wight)
Standard £4.99 (Orders up to £40.00)
Standard £6.50 (Orders up to £70.00)
Standard £8.50 (Orders £71.00-£100)
Standard £10.50 (Orders £101-£120)
Next Day Special Delivery £8.50 (Orders up to £50)
Next Day Special Delivery £12.50 (Orders £50-£100)
Next Day Special Delivery £15.00(Orders £100-£120)
Note: Orders must be received by 12.00pm for next day delivery from order received; otherwise delivery will be the following day. Royal Mail Next day delivery is based on Monday to Friday working days and not including Saturday.
Europe, Northern Ireland And UK Offshore
(5-10 Working Days)
£12.50 (Orders up to £50)
£17.00 (Orders £50-£100)
£20.00 (Orders £100-£120)
Worldwide Delivery:
(5-10 Working Days).
£16.00 (Orders up to £50)
£25.00 (Orders £50-£100)
£30.00 (Orders £100-£120)
Inspection on Delivery
Goods should be inspected on delivery and notify Smart Kids Shoes 14 days of any defect in the goods or of any other complaint that you may have in relation to the goods. After 14 days of delivery, the goods shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the goods accordingly.
Cancellation Rights
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.