Returns
Please observe the following procedure for all returns to us:
On the back of your delivery note (emailed) or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
If you are returning your product because it is defective, please state the defect or defects.
Repackage the product in its original packaging with any swing tickets attached, including any accessories, brochures, manuals, guarantees or warranties that came with the product.
Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect.
If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
You are responsible for paying any postage or shipping costs incurred when returning the product.
We recommend that all returns be sent by registered post, so that a record of the return is available for you.
We only accept defective items for returns. Items returned to us due to your mistake in sizing will not be refunded but will be replaced with the correct sizing but at a postage cost to you.
For Return address kindly contact us by email for our “Return” address.
Refunds
Refunds will not be issued refunds for any items lost or stolen in transit to us.
Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
If you fail to return a product to Smart Kids Shoes, arrangements shall be made to have the product collected from you. The cost of this collection will be passed on to you.
Unused products may be returned promptly by customers
Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. We will however not refund the postage cost for the said item.
Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Recorded and Special Delivery.