At Smartkidzshoes we pride ourselves on the quality of our products. So much so that we offer a month guarantee on any item you buy from us. We will refund the cost of any item that doesn’t live up to your expectations as long as it is returned to us unused and in a resalable condition. Your statutory rights as a consumer are unaffected.
• Conditions of Sale
Our contract with you
After you have placed your order we will send you an order acknowledgement by email. Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you.
We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation.
Postage and packing costs just £3.99 per order and will only increase due to weight variation if more items are added to the order, or free when you spend £70 or more. This charge remains the same whatever the size of your order. When goods are in our warehouse and are in stock we deliver within 5-10 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return, free of charge, if it is unsuitable. We reserve the right to accept in part or in full, or decline, any order or request for credit.
• Your use of the products
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, Smartkidzshoes does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.
• Returning goods to us
We provide an exchanges and returns service so you can return items to us using your own postage. You have 14 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded.
We recommend you use special delivery for returns in order for you to keep a track of the item delivery to us. You also have the right to return items under Consumer Protection (Distance Selling) Regulations 2000 by giving notice of cancellation in writing or another durable medium within 7 working days starting on the day after the day of delivery. However, if you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery, we will not refund the amount paid for P&P charge you paid (if any). If you cancel an entire order transaction delivered by Next Day Delivery, the terms are slightly different. Next Day Delivery is an additional service provided under a separate contract and can only be cancelled under the above Regulations by giving notice of cancellation in writing or another durable medium up to the point at which we start to provide that additional service. If, after choosing and paying for Next Day Delivery, you cancel an entire order transaction under the Regulations within 7 working days after delivery, we will not refund the additional charge for Next Day Delivery.
Contact details for cancelling orders under the Regulations are as follows:- Returns Dept, Smartkidzshoes, 23 Church Walk , Peterborough, PE1 2TP; or store@smartkidzshoes.com
• Order Codes
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally, and remains the property of the company at all times. Unless stated otherwise in the Order Code details for the relevant offer, Order Codes can only be used once and discounts are not valid on any other item not specified or indicated online. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to restrict or refuse orders or substitute gifts where necessary.
• Trading Area and VAT
Our merchandise (except certain stated items) is for sale within the UK (including Northern Ireland), Channel Islands, the Isle of Man and EEC. All prices include VAT (Zero rated on all kids foot ware) at the current rate unless the product is exempt. However, we reserve the right to amend our prices to reflect any changes which may occur from time to time to the liability to VAT of any product or to the rate of VAT applicable (e.g. an exempt product may become liable to VAT; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on the sale of products where VAT is not chargeable, nor accountable to HM Revenue & Customs or similar authority within the European Union.
• Data Protection Act 1998
Smartkidzshoes follows best practices in holding personal data under the Data Protection Act 1998. Our Privacy Policy explains how we use personal information we collect about you and includes the topics set out below:-
Information we might need from you
How we use this information (includes general use, credit searches and marketing)
How to unsubscribe from marketing
Your confidentiality and privacy
Cookies
How we keep this information secure
Changes to our Privacy Policy
Office Contact Details
If we make changes to our Privacy Policy, we will notify you by updating the statement on our website. You can access our website homepage and browse our site without disclosing your personal data.
• Copyright and Trademark
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin.
• Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
All details are correct at the time of publication (September 2013)