Privacy policy & Cookies
Introduction:
The Smartkidzshoes.com brand is an international retail brand owned by JOOVEE SERVICES LTD registered and based in England, United Kingdom. The JOOVEE SERVICES GROUP was set up in 2013. Our Merchandise is now offered for sale in the UK (including Northern Ireland).
Smartkidzshoes.com may look to launch new brands to expand the range of products available to customers from time to time. This information should help you to understand relevant parts of this Policy including those relating to sharing of your details within the JOOVEE SERVICES LTD GROUP, e.g. for marketing purposes.
Where we use the words “we” or “us” in this Policy we are referring to “Smartkidzshoes.com” or “JOOVEE SERVICES LTD”.
The purpose of this Policy is to explain to you how we use personal information we collect about you and includes the following topics below:-
Information we might need from you
How we use this information
How to unsubscribe from marketing
Your confidentiality and privacy
Cookies
How we keep this information secure
Changes to our Privacy Policy
Office Contact Details
In the event of a change to this policy, we will notify you by updating this statement on our website. You will be able at all times to browse on our website without having to disclose your personal information.
Information we might need from you
All of the details you enter into our website such as your name, date of birth, address, customer number, telephone number, e-mail address, credit/debit card number, expiry date and issue number. If you enter a prize draw or competition we will need your name, address, customer number and e-mail address.
How we use this information
General Information
We may use the information you provide as follows:-
To confirm receipt of your order, process it and keep you informed of the progress of your order
To approve, open and run any Credit Account you may have with us and to run any Credit Account you may have with other members of JOOVEE SERVICES LTD (including payment recovery and debtor tracing)
To keep you up to date with new services, facilities, special offers and promotions (further details below)
To enhance your shopping experience in the future by tailoring the site to meet your needs
To facilitate and administer prize draws and competitions you may enter into on our site
Credit Searches
We might also use the information you provide to perform a credit search. Before providing credit, lenders such as banks, loan companies and businesses such as Smartkidzshoes.com want to be confident that customers will repay money they lend. To help them do this, they may look at information held by organisations called credit reference agencies. The three main credit reference agencies in the UK are Call credit, Equifax and Experian. Those agencies hold certain information about majority of adults in the UK. That information is called your credit reference file or credit report. The agencies get their information from lenders, from information in the public domain (e.g. electoral roll information) and from other sources. Credit reference agencies do not hold credit blacklists and do not tell a lender if it should offer credit – that is for the lender to decide.
We may perform a credit search in the following circumstances:-
If you apply for a Credit Account;
When managing your existing credit facilities
If we perform a credit search, we will search the files of credit reference agencies that record the search whether or not credit is granted. This search may also include people with whom you are “financially linked” or your “associates”. You are financially linked or associated with someone if you have applied for or hold joint credit agreements or accounts with that person. The search will be seen by other lenders who use the information to make credit decisions about you. We will use this information along with credit scoring methods to assess your application and to verify your identity, to prevent or detect fraud. If we enter into a credit agreement with you, we will supply details of that agreement to the credit reference agencies as well as on-going details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies who will record details of the debt. All of that information will be seen by other organisations carrying out later searches and may be used by them to make decisions about whether or not to lend to you or those individuals who are financially linked or associated with you. The information may also be used for debt tracing and the prevention of money laundering.
We, credit reference agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud. We may pass information to financial and other
organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you give us false or inaccurate information and we suspect fraud, we will record this.
If you require details of the credit reference agencies from whom we obtain and with whom we record information about you please write to us at our contact office address below or telephone our Customer Care Team on the number given below.
Marketing
We may also use your information, including shopping habits, for marketing as set out below. If you do not wish to be contacted for marketing purposes, please see the section below headed ”How to unsubscribe from marketing”.
We may contact you by mail, telephone, email or any other reasonable method in relation to products we offer for sale.
We may contact you by mail, telephone, email or any other reasonable method to introduce products offered for sale by carefully selected third parties.
We may share your details with other members of the JOOVEE SERVICES GROUP and those members may contact you by mail, telephone, email or any other reasonable method.
We may share your details with carefully selected third parties and those organisations may contact you by mail. We will not allow such organisations to contact you by email or telephone unless you have given us express permission for us to do so.
How to unsubscribe from marketing
If you decide at any time that you do not wish to be contacted for marketing purposes by Smartkidzshoes.com or you decide that you do not wish for Smartkidzshoes.com to share information for marketing purposes with other brands we operate from time to time, or with carefully selected third parties, you can unsubscribe easily by following the instructions below.
Please write to us, telephone our Customer Care Team or email us with your name and customer number in the message box. Please state as follows:-
Name of brand from which you no longer wish to receive marketing contact (e.g. Smartkidzshoes) or that you no longer wish us to share information with our other brands or other Group members for marketing purposes.
Type of communication you no longer wish to receive (e.g. mail, telephone, email).
You will also have the opportunity to unsubscribe via each marketing email sent to you in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Note: If you unsubscribe from mail from a brand, you may no longer receive a catalogue from that brand, e.g. unsubscribing from mail from Smartkidzshoes.com may mean you no longer receive a Smartkidzshoes.com catalogue.
Marketing from carefully selected third parties
Please write to us, telephone our Customer Care Team or email us with “no third party marketing” as the subject heading and your name and customer reference number in the message box. Please state as follows:-
That you no longer wish us to share information with third parties for marketing purposes.
Type of communication you no longer wish to receive (e.g. mail, telephone, email).
Requests not received in the specific format indicated are in danger of being misdirected. We reserve the right for our customer representatives to contact you regarding your account where necessary.
Your confidentiality and privacy
We guarantee to protect your privacy. We take great care to make sure you receive the best protection possible for your personal information and any financial details that you provide. The Smartkidzshoes.com website is a secure site, and any personal data we collect from you is safe from misuse.
We abide by the Data Protection Act 1998 and we make sure that any personal information we hold is handled properly. This means that your information will be fairly and lawfully processed, that we will make sure that it is accurate, and that your information is not kept for longer than necessary. Your information will be kept secure and processed in line with your rights under the Data Protection Act 1998 and will not be transferred to countries (whether inside or outside of the European Economic Area) without ensuring that adequate protection is in place.
As is normal for any retailer or other organisation, we use reputable businesses from time to time to supply us with a range of services such as delivery of parcels and printing of materials and it may be necessary to share your information, e.g. name/address details for parcel delivery, with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act 1998.
Cookies
To provide you with specially tailored information from our website and to track the effectiveness of online advertising, we, in conjunction with third party companies, may use cookies. Cookies are pieces of data that a website can send to your browser and may be then stored on your system. Cookies allow us to understand who has seen which web pages and any advertisements that may be placed on them and to track the effectiveness of our online advertising generally. They also help us to determine how frequently particular pages are visited and to determine the most popular areas of our website.
This information helps us to improve the overall level of service we provide to you. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. Please remember that, if you disable cookies, this will affect our ability to deliver a service through our website that is more tailored to you.
How we keep this information secure
All the information above is transmitted securely using SSL encryption. This means that the information is sent in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details. This is done by encrypting the data between your computer and our server. We encrypt the data using a certificate provided by a trusted third party.
You can tell that the data is encrypted as the address in your browser will change from http:// to https:// and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence.
We are required by the Data Protection Act 1998 to follow strict security procedures in how we store and disclose information. You are assured that we will adhere to these procedures with your personal details.
Changes to our Privacy Policy
We keep our Policy under regular review and we will place any updates on this webpage.
Office Contact Details
Data Protection Officer
Smartkidzshoes.com
67 Eyrescroft,
Bretton, Peterborough.
PE3 8ET